Returns & Exchanges
At Esme Furnishings, we want you to love your home; if a piece isn't the perfect fit, you can return it within 30 days of delivery for a refund or exchange. Please ensure all items are returned in their original packaging and unassembled condition to qualify for a full reimbursement.
Initiate Your Request
Log into your account portal or contact our support team with your order number to start the return process.
Prepare the Item
Carefully disassemble the furniture and place it back into its original protective packaging to prevent damage during transit.
Schedule a Pickup
Once your request is approved, we will provide a prepaid shipping label or coordinate a specialized courier for larger freight items.
Receive Your Refund
After our warehouse team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing